Customer Service Representative

Posted: 08/02/2020

Job Description:
Our agency is seeking a full-time Customer Service Representative to assist in managing and servicing our existing clients and to help provide sales assistance to prospective customers. The ideal candidate would be bilingual (English/Spanish), positive attitude and be willing to talk to customers over the phone. We are willing to train the right individual for a long-term career.

Responsibilities:

  • Foster strong relationships with our customers to maintain a high level of client retention and product loyalty
  • Treat each customer contact as a cross and up-sell opportunity
  • Handle all incoming service and claim calls from customers
  • Process customer policy change requests
Requirements:
  • Excellent communication/interpersonal skills
  • Possess a genuine willingness to learn
  • Must have ability to multi-task
  • Property & Casualty license is required or must be willing to get licensed
  • Past insurance industry experience is a plus
Benefits:
  • Paid Training
  • Paid Sick Days
  • Paid Holidays
  • Annual Incentive Plan